QUALITY CONTROL & COMPLIANCE GUIDELINES
Revised date: 27 December 2023
FabFitFun, Inc.,
700 N. SAN VICENTE BLVD., 8TH FLOOR, SUITE B802 – GREEN BUILDING, LOS ANGELES, CA 90069
Table of Contents
Introduction
FabFitFun is committed to providing customers with quality products and ensuring that those products are safe for their intended use and comply with all applicable standards, requirements, rules and regulations. This guideline is intended to outline some FabFitFun regulations and quality standards and provide Vendors with tools and contacts for a successful relationship. All Vendors must follow the auditing, inspection, testing, packaging, and labeling policies as outlined. Failure to do so may result in shipment refusal, rejection of goods, chargebacks, and/or additional charges to or other liability of the supplier. The requirements contained herein are in addition to, and not in lieu of, those in our Master Purchase Agreement (the “MPA”), including purchase orders issued and accepted by the Vendor under the MPA. This guidelines is not intended to be a complete catalog of applicable product regulations and it is expected that Vendors/suppliers know the laws and regulations that apply to their merchandise and the operation of their business.
DISCLAIMER: Any product testing is for FabFitFun’s internal review purposes only. Vendor is fully responsible for all packaging as well as any product defects, goods damaged in transit, and/or non-conformities. IN NO EVENT DOES THIS MODIFY ANY TERMS OF ANY AGREEMENT SIGNED BETWEEN FABFITFUN AND VENDOR AND IN NO EVENT DOES FABFITFUN WAIVE ANY OF ITS RIGHTS, REMEDIES, OR PRIVILEGES THAT FABFITFUN MAY HAVE AT LAW OR UNDER THE TERMS AND CONDITIONS OF AN APPLICABLE MASTER PURCHASE AGREEMENT BETWEEN VENDOR AND FABFITFUN.
NOTWITHSTANDING ANYTHING TO THE CONTRARY, ANY APPROVAL OR ACCEPTANCE BY FabFitFun OF
ANY TESTING, INSPECTION, OR AUDIT RESULTS WILL NOT RELIEVE VENDOR FROM COMPLYING WITH ALL TERMS & CONDITIONS, INCLUDING THESE GUIDELINES, RELATED TO FabFitFun PURCHASES FROM VENDOR.
Vendor Responsibilities
It is the Vendor’s responsibility to ensure all products comply with applicable legal and regulatory requirements. Vendors are expected to deliver products to FabFitFun on time and in a way that will reach our customers in working condition with packaging free of dents, scratches, crushing or tears. It is recommended that Vendors review products, test packaging and related materials with a FabFitFun approved testing laboratory early in the development cycle to reduce safety or quality issues.
If product is found at any time to be defective in design, material, workmanship, or labeling, or otherwise not in conformance with contractual requirements (including applicable laws or regulations), FabFitFun reserves the right to reject the product and return it to the Vendor at the Vendor's expense. Vendor will also be responsible for and required to reimburse FabFitFun for resulting costs, expenses, and damages. These could include costs incurred for inspections, sorting, disposal, cost of goods, legal consultation, purchase of substitute goods, and shipping expenses for delivery of replacement or substitute product to FabFitFun customers. This policy applies to damaged or defective merchandise resulting from manufacturing, shipping or insufficient or inadequate packaging. All Products shall be manufactured at the same factory that manufactured the samples that FabFitFun used in making its purchasing decision unless FabFitFun is notified of a factory change and agrees to such factory change, in writing.
Vendors are expected to review the guidelines frequently and will be notified when there is a material change to this guidelines. Regulations and industry standards continually change, and FabFitFun expects Vendors to remain current on all requirements that apply to their products.
Factory and Supply Chain Management
FabFitFun’s policies require the conduct of its affairs with a high degree of business ethics and in full compliance with the letter and spirit of the law. FabFitFun is further committed to providing its customers with responsibly sourced products and FabFitFun supports safe, clean, and respectful workplace practices. FabFitFun expects its Vendors and suppliers to similarly employ high standards of ethics and compliance in connection with the procurement of raw materials, manufacturing, and delivery of goods, including with respect to laws relating to slavery, human trafficking, and the fair treatment of workers.
Factory Information and Inspection
Upon request, suppliers are required to provide FabFitFun with information about its manufacturing facilities and, if applicable, those of any subcontractor, including location and contact information for purposes of booking audits and inspections. This will include a complete factory address and contact details, as well as a production and shipment schedule.
Vendors are responsible for any expenses incurred due to the cancellation of an audit and/or inspection, or if third-party services are utilized due to scheduling conflicts (i.e. if the factory requests weekend inspections). Charges will be assessed if a factory fails to notify the audit firm of a cancellation within 7 business days of the confirmed audit and/or inspection, or when there is a schedule change request made within 3 working days before the confirmed audit and/or inspection date.
Manufacturing and Capacity Audit / Supplier Quality Audit (SQA)
Manufacturing and Capacity Audits seek to validate that the factory is prepared with molds/tools, equipment, and capacity to manufacture the contracted products. The auditor will also evaluate the factory’s Quality Control and overall management processes to assess preparedness for the manufacture of purchase order quantities. This audit focuses on:
- Workflow and organization
- Production lines/capacity
- Facilities/machine and equipment conditions
- Quality assurance systems
Sample Submission Stages
FabFitFun has several sample submission stages, and each is a critical milestone in tracking production and ensuring the product being manufactured complies with our requirements. FabFitFun reserves the right to retain any product samples.
Pre-Production (PP)
Vendors must send FabFitFun PP samples prior to the start of production. PP samples must be representative of bulk production specific to FabFitFun’s purchase order. The FabFitFun Quality team will provide the Vendor with a written notice of approval or rejection. FabFitFun will send PP samples with written notice of approval and/or comments back to the factory after review. The factory must share the approved PP sample sent by FabFitFun with the quality control inspector for product inspections during production.
Top of Production (TOP)
TOP samples must be sent to FabFitFun once 20% of production is completed or during a 20% During Production Inspection (DPI). In certain cases, FabFitFun will send a production run sample with a written notice of approval and/or comments back to the factory after review. The factory must share the production run sample sent by FabFitFun with the quality control inspector for pre-shipment product inspections.
At this stage, Final Production Testing samples must be sent to a 3rd party lab for testing. FabFitFun may also request additional Product Performance Feedback Review (PPFR) samples.
TOP approval must be provided to Vendor prior to delivery of PO to FFF's Fulfillment Center. Chargebacks may occur if TOP approval is not provided prior to delivery of PO to FFF’s Fulfillment Center.
The following flow chart depicts the sample submission stages and process of approval.
Inspection Process
FabFitFun expects Vendors to have an integrated total quality approach in their manufacturing facilities. This begins with ensuring the product design is fit for manufacturing and must include review of incoming materials, raw materials testing, statistical in-process inspections, pre-production/production testing, and final inspections on every shipment. All inspections meet an AQL 0.65, Level II sampling plan. FabFitFun relies on factories and Vendors to conduct their own multi-tier inspections and may conduct independent inspections utilizing a 3rd party firm at any time during production.
Before production begins, the FabFitFun team will send a Production Template that includes a factory profile and production schedule template that must be completed within 1 week and returned to FabFitFun. This template will be used to schedule the manufacturing audits, track PP and TOP sample receipt, and book inspections.
FabFitFun may require Vendors to conduct Risk Assessments (RA), Pre-Production Meeting (PPM), and Production Monitoring (PM) at its sole discretion. These may be conducted by an internal FabFitFun representative or 3rd party inspector.
Risk Assessment (RA)
An assessment conducted with the Vendor/factory’s production and quality teams to determine potential risks associated with production.
Pre-Production Meeting (PPM)
A meeting with the Vendor/factory’s production, quality, and senior management to review the factory’s production process, quality management plan, risk assessment, and risk mitigation plan.
Production Monitoring (PM)
An on-site visit to the factory during production to verify production status based on information provided during PPM. This may include multiple or periodic visits.
In-line Inspection / During Production Inspection (DPI)
Vendors and factories will conduct daily in-line quality control inspections on every production line throughout the entire production run. FabFitFun will send an internal FabFitFun or 3rd party inspector to the factory at multiple points during production to conduct a During Production Inspection (DPI). This is to validate that production capacity is booked and running according to the production schedule, and that production meets FabFitFun’s acceptable quality standards. DPIs are typically scheduled at 20% and 50% of production for each shipment, however, inspection frequency may be adjusted at FabFitFun’s sole discretion and communicated during scheduling.
A FabFitFun approved sample must be available at this time during inspection.
Final Inspection / Pre-Shipment Inspection (PSI)
Pre-Shipment Inspections should meet an AQL 0.65, Level II sampling plan, and are typically scheduled at 80% of production completion for each shipment. Vendors should conduct PSIs on finished / packed out goods. If the Vendor has a Quality Control team in country, FabFitFun may accept Vendor managed inspectors. If multiple containers are shipping, each container should have an approved final inspection report showing it was inspected by the Vendor or a 3rd party prior to shipping. FabFitFun may also choose and shall have the right to have its own representatives, or a contracted 3rd party conduct additional final inspections.
Prior to shipment, FabFitFun may request Container Loading Supervision (CLS) inspections to ensure the container condition sound, there are moisture management tools in place, and containers are properly loaded sealed.
Initial quality audit and inspection fees are incurred by FabFitFun. Fees due to Audit or Inspection failures that FabFitFun determines to require a reaudit are to be incurred by the Vendor.
Fulfillment Center Inspection
The FabFitFun Quality Assurance team will conduct an inspection based on a general sample size level II, AQL 0.65 on goods upon their arrival to the Fulfillment Center. When designing packaging for the product, it is expected that one end of the box can be easily opened without damaging packaging for a product inspection. If this is deemed impossible based on the product and packaging design, Vendors must send an additional 1000 packaging boxes that will be used for the Fulfilment Center Inspection.
Liquid Product Process
Liquids and any similar products must be sealed and leak free. Upon receipt, product will be stored in multiple orientations including upside down and on side panels and will then reviewed for visible leaks. Leaks found at any time during receiving, handling or production will force immediate action by the Quality Assurance team including halting production, rework, or RTV. The Vendor will be responsible for associated costs due to any leakage.
Sampling Tables
Inspections are conducted in accordance with ANSI/ASQ Z1.4, Normal inspection, and General Level II, except for functionality inspections which follow a special inspection level depending on the product. Inspections levels may be adjusted at FabFitFun’s discretion. See the tables below for AQL table reference.
Defect | AQL |
Critical | 0 |
Function | 0.65 |
Major | 0.65 |
Minor | 2.5 |
Inspection Outcomes
Accept
Product passed inspection and can be released for shipment.
Pending / Hold
Inspection passes, but one recurring defect is equal to 50% or more of the allowable defects. Release requires approval by FabFitFun Quality Control Team.
Reject for Re-work or Critical Defects
If there are defects that exceed the acceptable level, or if any critical defects are found, the inspection is rejected. All units in the shipment must be reworked and defects must be removed. A new inspection must be conducted before releasing the shipments. Re-work may include necessary additional packaging.
Any QC rejections require the factory to complete a product Corrective Action Plan (CAP) to conduct root cause analysis, as well as provide a new production and delivery schedule to FabFitFun for approval. If this causes a potential late delivery, the Vendor is responsible to air shipping the goods. If a critical defect is found at the fulfillment center FabFitFun will notify the Vendor.
Defect Classifications
Critical | A defect that is likely to cause a safety hazard or a violation of applicable governmental regulations. Any critical failure products must be immediately sent to the quality teams’ attention at FabFitFun. |
Major | A defect that is likely to result in failure or reduce the usability of the unit for its intended purpose. If an inspection fails and the major defects are 50% or more to the total failures of the same defect, those products must be sent to the quality teams’ attention at FabFitFun. |
Minor | A defect that is not likely to reduce the usability of the unit of product for its intended purpose (that means it is having little bearing on the effective use of the product) but contains a variance from approval samples. |
Please note that the defect classifications are general guidelines and that more specific defect criteria and stricter tolerances may apply depending on the product. A customized Defect Classification List (DCL) is created for each product.
Product Integrity Testing Program and Designated 3rd Party Labs
It is expected that all products sold to FabFitFun comply with all applicable United States and Canadian regulations including, but not limited to the Consumer Product Safety Act (CPSA), Federal Hazardous Substances Act (FHSA), the Food, Drug and Cosmetic Act (FDA), the Fair Packaging and Labeling Act (FPLA), Health Canada, and Canadian Consumer Product Safety Act, EU Directives, Registration, Evaluation, Authorization and Restriction of Chemicals (REACH), and the goods shall meet all related legal labeling and regulatory testing requirements.
This guideline is not intended to list all applicable test items or requirements, but rather only highlights some of the most common tests that may be required.
Box Products: All products (non-cosmetic) going into a FabFitFun “box” will require raw material, pre-production, and final product testing to be submitted, reviewed, and tested by TUV Rheinland Group or TUV SUD Consumer Product Services (3rd party test lab). The lab will follow the testing outlined in the FabFitFun plans. Refer to the “Testing Phases – “Box Product” section.
Candle and candle-related products shall be tested at TUV Rheinland / TUV SUD Consumer Product Services internationally or at S.E.A. Limited Laboratory located in the US.
E-Commerce House Brands (HB) Products – All products can be tested with either TUV Rheinland, TUV SUD, QIMA or Bureau Veritas. Vendors may use other accredited consumer product testing laboratories; however, they must
be provided with the FabFitFun Test Plans and all tests must be completed.
A “List of Contacts” of Testing Laboratories is in Addendum B.
Vendors are responsible to build time for testing with their production schedules and timelines for all phases. All testing must be completed, and results accepted by FabFitFun, or the Vendor runs the risk of delays or FabFitFun not accepting the shipments.
Generally, test reports are valid for one or 2 years based on the completion date and based on no changes to the product, raw materials, or laws, however, FabFitFun reserves the right to require test reports at any time. In some cases, if a factory can demonstrate their products or raw materials comply with required testing, they can submit their existing test reports to the lab for review and it will be accepted if it is credible and dated within a reasonable time frame. Acceptance of any test documentation is at the discretion of FabFitFun and the designated laboratory.
Testing Cost and Test Plans
Box: Testing cost for raw material and preproduction for compliance and to the FabFitFun test plans are the Vendor’s responsibility. The testing cost for final production will be paid by FabFitFun.
E-commerce: Testing cost for compliance is the Vendor’s responsibility.
FabFitFun has developed a list of test plans to provide guidance to US and Canada regulations and expectations for safety and quality. The present test plan list includes:
Aroma Room Spray/Oil/Diffusers | Electrical – Food Preparing Appliances | Jewelry |
Art & Writing Materials | Electrical – Personal Grooming Appliances | Miscellaneous |
Beauty & Make-up Accessories | Electrical – Portable Garment Steamer | Pet - Soft Toys |
Candles | Electrical - Projector | Sunglasses/Eyewear |
Candle Accessories | Electrical – Shavers | Textile - Apparel |
Carry-All, Bags, Pouches | Electrical – Toothbrush (battery) | Textile – Basic Bedding |
Cosmetics | Electrical – USB Operated Products | Textile – Blanket & Throws |
Cookware | Electrical – UV Sanitizer Equipment | Textile – Hats, Gloves, Scarfs, Wraps |
Cosmetics | Electrical – Wireless Charger (USB) | Textiles – Pillow, Cushions |
Drinkware/Tableware | Electrical – Wireless Headphones | Textile – Rugs & Carpets |
Electrical – Adaptor/Transformer Power Supply | Electrical – Wireless Speaker | Textile – Sheets & Pillowcases |
Electrical – Air Fresheners | Fitness Products | Textile – Towels, Kitchen & Bath Linens |
Electrical – Air Purifier | Food Contact | Textile – Rugs & Carpets |
Electrical – Battery Kitchen Tool | Footwear | Toys & Games |
Electrical – Battery Operated Products | Hair Accessories | Umbrella |
Electrical - Coffee Makers, Tea Kettles | Hammock | Watches |
Electrical - Cooking and Food Servicing Appliance | Inflatables for Adults |
|
If your product does not fall within this list of test plans, reach out to FabFitFun’s Product Integrity team who will provide an immediate test plan for your product.
Vendors supplying FabFitFun with products are expected to have and follow their own internal Reasonable Testing Program as per Consumer Product Safety Improvement Act (CPSIA). Any Child’s Product shall follow a Reasonable Testing Program in accordance with 16 CFR 1107, Testing and Labeling.
Manufacturers and importers of general use products for which consumer product safety rules apply, must certify in a written General Certificate of Conformity (GCC) or Children’s Product Certification (CPC) that their products comply with those applicable rules.
High Risk Products
FabFitFun considers the following product categories as high risk. Contact the Product Integrity team for more information in regards review of the products and certifications before submitting for testing.
- Candles and Candle Accessories
- Consumables
- Electronics
- Children & Pet Products
Test Phases
FabFitFun believes compliant and safe products are designed and qualified early in the supply chain. Test reports of raw material and pre-production samples may be transferred to the final packaged test report if within a reasonable amount of time prior to production. Most cases this would be for tests such as Toxicological, Preservative Effectiveness, Food Contact and other qualifying formula or material tests.
To avoid delays, the Vendor shall conduct raw material and pre-production testing before launching production. As the Vendor is responsible for a compliant product, it is the Vendor’s responsibility for all raw material and pre-production testing. The Vendor should contact TUV Rheinland test labs as soon as raw material is procured.
Raw Materials Testing
After procuring materials for the product, the Bill of Materials (BOM) shall be submitted, and the raw material shall be tested by TUV Rheinland. Vendors must set-up testing with TUV Rheinland at this time to assure passing results to the FabFitFun test plan.
If an exception was made for the Vendor (by the FabFitFun Product Integrity team) to use another 3rd party test lab, the raw material report must be sent to TUV Rheinland for review. Any test not conducted per the FabFitFun test plan will be tested by TUV Rheinland at the expense of the Vendor.
Chemical Regulations and Substances of Very High Concern (SVHC) - Vendors are responsible for compliance with applicable laws and regulations related to chemicals which are applicable to their products. Examples of such chemicals can include but are not limited to lead, cadmium, mercury, phthalates, BPA, PFAS/PFOA, Flame Retardants, Asbestos, etc.
Liquids, Paste, Putties, Gels - Any liquids, paste, putties, and gels used as a product or to fill a product, either for a decorative or functional purpose, must be tested prior to production to ensure they are safe to use and free of microbial contamination. Validation of this testing may be conducted during the product’s Final Production testing.
See also Liquid Product Process under Fulfilment Inspection for details of FFF risk assessment.
Textile - Factories shall conduct pre-testing on the fabric for fiber identification and performance care instructions to support the labeling.
A voluntary standard such as Oeko-Tex Standard 100 certification for harmful substances may be submitted as a comprehensive chemical review for the EU market. For further information please refer to the link.
https://www.hohenstein.us/en-us/Pre-Production Testing
At the production start-up, pre-production samples shall be tested. Vendors should set-up testing with TUV Rheinland at the time pre-production samples are made to assure passing results to the FabFitFun test plan. Pre-production sample testing must include artwork and packaging of the product.
If an exception (by the FabFitFun Product Integrity team) was made for the Vendor to use another 3rd party test lab, the pre-production report must be sent to TUV Rheinland for review. Any test not conducted per the FabFitFun test plan will be tested by TUV Rheinland at the expense of the Vendor.
Final Production Testing
Final production testing will be facilitated by FabFitFun after production commences and tested by TUV Rheinland. Vendors are responsible for sending the samples and setting up the testing with the lab within 20% of production. Normal turnaround time is seven to ten business days, but this will depend on the tests required. Test reports will be rated either Pass, Fail, or Data. Any regulatory or performance failures are subject to rejection based on the FabFitFun quality team review.
Box Product: Final production testing is conducted on all final packaged products.
If a product fails a regulated or critical test, production must stop while Vendor and factory identify the root cause and create a corrective action plan. The plan must involve reworking the critical failure, retesting, and demonstrating to FabFitFun that the timeline will be maintained.
Intervention Testing
Intervention testing (weekly testing) may be requested by FabFitFun based on complexity, risk, quantities, and extended production timelines. Testing will be requested and paid for by FabFitFun. Notification will be at the time of PO if intervention testing is required. Vendor cooperation during the sample pull will be required.
Intervention testing samples are pulled at the factory by FabFitFun Quality team or 3rd party laboratory.
Test Sample Submission
Each Vendor or Factory is required to fill out the required 3rd party Test Request Form (TRF).
- Item Description
- Brand
- Box – Season & Year
- Raw Material / Pre-production / Production / Other
- PO number
- UPC #
- FabFitFun SKU/Item number
- Vendor name
- Vendor Style number
- Factory name
- Factory address, phone number
- Country of origin
- Date of manufacture (mm/yyyy)
All reports must have a photo of the product and all labels. Any failures noted in the report shall have a photo
attached for reference.
Additional information may be required from the laboratory for reporting purposes. It will be the Vendor’s responsibility to assure TUV Rheinland is provided with the test report criteria for Raw Material, Pre-production, and Final Production submissions.
Labeling
FabFitFun expects Vendors to understand the product labeling requirements within their industry and label the product to be compliant for distribution in agreed upon markets.
Box & Ecommerce: US and Canada (minimum)
Any products which by law, regulation, or voluntary standard require a telephone number to contact a poison control center must have the number prominently and conspicuously displayed on the principal display panel of the merchandise. This text must be in French and English.
All claims on packaging or otherwise shared with FabFitFun for marketing purposes shall be truthful, not misleading and when appropriate, backed by scientific evidence as enforced by the Federal Trade Commission (FTC). Additionally, any “green” or “environmentally friendly” claims shall follow the FTC Green Guides.
Desiccant Warning Label
Warning labels, such as: “do not eat” on desiccant packets are required to be in English & French.
Plastic Bags Warning Label
Plastic bags having an opening width size of over seven inches must have the following warning or an equivalent warning visible on the bag.
English:
WARNING: To avoid danger of suffocation, keep this plastic bag away from babies and children. Do not use this bag in cribs, beds, carriages or playpens. This bag is not a toy.
French:
AVERTISSEMENT: POUR ÉVITER TOUT DANGER D'ASPHYXIE, GARDER CE SAC LOIN DES BÉBÉS ET DES ENFANTS. NE PAS UTILISER DANS LES BERCEAUX, LES LITS, LES ATTELAGES OU LES PARCS. LE FILM FIN PEUT S'ACCROCHER AU NEZ ET À LA BOUCHE ET EMPÊCHER LA RESPIRATION, CE SAC N’EST PAS UN JOUET.
Tracking Labels
All Products: branded or licensed products are required to contain a tracking label to designate the production lot, batch, and manufacturer of the product. Tracking labels must be visible on individual product packaging. If the product type has regulations that require it to be on the product itself, this would be an additional label (i.e.; toys, some cosmetics, electronics). For cosmetics, FabFitFun requires each formulation batch have a unique identifier to allow separation by batch if necessary.
This code should contain the manufacture date (mmyyyy) & batch number or lot number. If more than one factory is used for production, a designated code must be assigned to each. A suggested format is as follows:
XXX-XX-###/mmyyyy/###/ABC
SKU / Date /Batch /Factory
Batch number or lot number is required to track the product in case of a quality issue or product recall. The mark should be visible and clear and remain on the product during the entire lifecycle of the product. If a Brand has a predetermined code it may be used in place of the FabFitFun recommendation if it meets similar criteria.
Product Specific
Cosmetics:
All cosmetic products must comply with applicable regulations for United States and Canada. It is the supplier’s responsibility that only approved ingredients be used. At the time of PO generation, your product’s documentation is required to be sent to the FabFitFun’s Product Integrity
team for record keeping. If any of the listed documentation cannot be provided, the supplier needs to inform the FabFitFun teams immediately.
Per the FabFitFun test plan for cosmetics, a list of documentation is as follows:
Information Requests | Documentation Provided ( √ ) |
Final artwork layout for primary packaging |
|
Final artwork layout for secondary packaging |
|
Batch Code placement area? (photo) |
|
Will there be an Expiration Date? If yes, what is the format? |
|
Claim Verifications for Leaping Bunny, Cruelty Free, and PETA |
|
Asbestos compliance (powders) |
|
Total Mercury compliance (if using dyes or colorants) |
|
* Artwork must match the product sent during Preproduction (PP) review or failures will occur during inspections. Top of Production (TOP) samples that do not match during warehouse inspections may result in charges. |
Additionally, batch testing is encouraged before starting each production. The Certificate of Analysis (CoA) per batch may be requested.
Electrical & Electronics
If you are selling an electric or electronic product to FabFitFun, we ask that you submit any UL, ETL or other NRTL certification and test reports for those products prior to production. The Certifications along with FCC and EMC compliant documentation shall be forwarded to FabFitFun and TUV Rheinland for review and acceptance.
High Powered Magnets
Adult products that are or contain hazardous magnets (i.e. home items, jewelry components and similar articles), must include the following label on the back of the packaging:
HAZARDOUS MAGNET
WARNING: THIS PRODUCT CONTAINS SMALL MAGNETS
Swallowed magnets can stick together across intestines causing serious injury, infections and death. Seek immediate medical attention if magnets are swallowed or inhaled.
•Do Not Place In Mouth • Not A Toy: Keep Out of Reach Of Children
Some magnets may require compliance with 16 CFR 1262 – Safety Standard for Magnets and require a General Conformance Certificate (GCC) per the CPSC guidelines.
Jewelry
Jewelry and accessories refer to products intended to be worn as personal adornment by children, adults, or both.
Adult jewelry must meet the chemical requirements of ASTM F2999 along with applicable chemical requirements of Canada. The Vendor is responsible to know and understand all applicable requirements to which the products must comply and to ensure compliance.
Children’s Jewelry (non-toy) intended for children 12 years and younger must comply with the requirements of ASTM F2923 and CPSIA.
Refer to the Jewelry Test Plan for the list of FabFitFun requirements and the FabFitFun Jewelry Standard Specification for product development.
Battery Operated Product:
Battery Compartments - Safety Requirements
In an effort to minimize product damage or fire due to circuit malfunction of battery compartments or the circuit itself, a protective means of shutting off the power shall be incorporated within the circuit.
Factories shall conduct safety assessments, quality check and reliability life tests on incoming materials, semi-finished goods and finished goods. These performance results shall be recorded and traceable. All components must be in good condition and meet the requirements before going to the next stage of production.
It is the factory’s responsibility to choose a device which suits the product and achieves the intended purpose, such as thermal resistors to deactivate or shut off power or IC programming which may cause a reset mode once temperature becomes normal.
Battery operated products shall be produced or assembled by factories whose core business is working with battery operated or electrical components.
Non-replaceable Batteries
Products with non-replaceable batteries shall have a statement on the packaging: “Battery is not replaceable.”
Button Cell Batteries:
Products containing or designed to contain them must comply with 16 CFR 1263, Safety Standard for Button
Cell or coin Batteries and Consumer Products Contain Such Batteries.
The CPSC has adopted ANSI/UL 4200A-2023 as the mandatory safety standard. Also, additional labeling
requirements are required.
After March 19, 2024, all such products manufactured or imported will be subject to the rule
Rule requirements will be around the following:
- Construction
- Performance
- Labeling (per the rule)
- Additional Labeling
- Certification (GCC or CPC)
Poison Prevention Packaging Act (PPPA)
Button cell batteries shall not contain intentionally added Mercury.
Factory Installed Batteries (AA, AAA):
Batteries installed in products or provided with products prior to shipping shall comply with International Standards as follows:
- IEC 60086 Primary Batteries, Part 1 – General
- IEC 60086 Primary Batteries, Part 2 – Physical & Electrical Specifications
- IEC 60086 Primary Batteries, Part 5 – Safety of Batteries with Aqueous Electrolyte
Batteries must be equivalent and same size as United States brand batteries.
Battery compartment doors shall have a screw or other securing device to keep batteries from accidentally falling out during shipping. To remove batteries, a tool must be used to open.
The on/off switch or mechanism shall not be activated or triggered during shipping. An insulating strip shall be inserted between batteries and contact to ensure no activation.
Candles
All candles will be vetted through Product Integrity before a PO is issued. Information regarding the scent, vessel, color, packaging and approved formulation breakdown will be requested:
- Wax = x %
- Wick = x %
- Colorant = x %
- Fragrance = x %
- Stabilizers = x %
- Other = x %
Additionally, documentation such as MSDS, SDS for wax and fragrance, IFRA from fragrance house, Toxicological Risk Assessment (TRA) Artwork, Warning Label can be reviewed ahead of time.
One sample shall be sent to the FabFitFun Product Integrity Sr. Manager.
Upholstery and Bedding Law Label and Stuffed Toy Label Registration
FabFitFun Vendors are responsible for all registrations, licenses and fees associated with the upholstery, pillow, bedding and toy labeling laws for US and Canada distribution. Registration #’s are unique to each manufacturing location.
Registration shall have FabFitFun listed as a joint importer on the licenses of imported products where FabFitFun is the importer of record. This is so the registration number can only be applied on FabFitFun product.
Law Label: Where FabFitFun is listed as importer on the license, the name and address on the law label shall read:
MADE FOR
FabFitFun
700 N. San Vicente Blvd.
7th Floor-Green Bldg.
Los Angeles, CA 90069
Pillows:
Care labels stating “SPOT CLEAN ONLY” shall be added to the “Other” information section of the label. If the care instructions have more instructions or are machine washable, a separate tag shall be used and sewn under the law label.
Pillows with removable outer covers and sold with a pillow form, shall have labels attached to the outside covers.
Product Packaging
Product and primary packaging will be kitted “loose” in the FFF mixed shipper with an assortment of other products and/or boxes. High damage risk products such as glass, ceramic, or a powder pallet and liquids, creams, powders, and all other products that can leak or spill onto other products must be bubble-wrapped in its entirety and/or in an alternative protective packaging to protect against breakage during the entire supply chain and order fulfillment to the member. Protective packaging must remain sealed and/or closed so the product cannot fall out in transit.
- Fragile Substrates must be cushioned and protected via packaging such as a sealed heavy-duty bubble pouch, molded pulp inserts, corrugated partitions, paperboard inserts, end caps, honeycomb, or alternative protective packaging. Protective packaging must remain sealed and/or closed so the product cannot fall out in transit. Product and primary packaging will be kitted "loose" in the FFF mixed shipper with an assortment of other products and/or boxes.
- Liquid Products must be contained and leak proof via packaging such as shrink filmed cap and body, sealed in polybag, etc.
- Pumps/Nozzles must remain disengaged during transit – if another product knocks it, it should be secure and not engage in transit.
- Primary Cartons must not fall out into shipper, so carton must remain closed via a diecut locking tab, slit lock, etc.
- Tubes should be foil sealed and/or cap/lid is taped or sealed.
- Soft Goods must remain folded and/or rolled as agreed upon.
Transportation Testing
All products must arrive at the delivery location and to FabFitFun members in working condition with packaging free of dents, scratches, crushing or tears. Ceramic, glass, pressed makeup pallets, and complex or delicate items that may break easily must be packaged to withstand known transit from factory to warehouse and individual product boxes shipped to members.
The objective is for the product to arrive to customers in ex-factory condition. If it does not, the Vendor is responsible for all costs associated with replacing goods and shipment of replacement to customers.
The test method below simulates a drop ship in the product master packaging. During final inspection, the shock - drop test will be applied as ISTA 1A test method. This test is a gauge only, ultimately it remains the Vendor’s responsibility to engineer the packaging of product to prevent damage during shipping and transport.
Vendors must send product and primary packaging direct to FFF designated test lab for ISTA 3A Test – quantity of samples determined on Pre-PO questionnaire. Vendor is responsible for following FFF test lab instructions, sending samples in a timely manner and paying fees direct to lab. Vendor must pass ISTA 3A Test and provide passing test report to FFF before proceeding to ISTA 1A Test for master carton. Upon passing, Vendor is to pack master cartons with product and packaging that passed ISTA 3A Test. Vendor is to send packed out master carton direct to ISTA certified test lab of their choice for the ISTA 1A Test. The Vendor is responsible for sending samples in a timely manner and paying fees direct to the lab. Vendor must pass ISTA 1A Test and provide passing test report to FFF to complete packaging engineering test review. Product marked as “high damage risk” is subject to additional testing by request of FFF. Test reports and photos will be used during the inspection review.
Inbound Shipping – (Bulk/Case):
ISTA 1A Transit Test: Master Carton
- Vibration - Fixed Displacement (Mar 2014 (Ed Jan 2012) Sequence 1)
- Applicable for Packaged-Products weighing 150 lb. (68 kg) or less.
- No major defects after 14,200 vibratory impacts.
- Observations: Immediately after vibration tests and after 48 hours sitting time to check for leaks.
- Only 1 case pack is required to be tested.
- Shock – Drop (ASTM D5276)
- Applicable for Packaged Products weighing 150 lb. (68 kg) or less.
- No major defect after 10 drops from a specific height in a specific sequence as described in ISTA procedure 1A sequential drop identification.
Results: Lab will generate test report with pre-test and post-test photos and observations
Outbound Shipping – (Unit/Each):
ISTA 3A Transit Test: Mixed Shipper
Product and primary and/or secondary packaging will be kitted “loose” in the FFF mixed shipper with an assortment of other products and/or boxes.
- Shock 1 (sequence #3)
- Random Vibration (sequence #4)
- Shock 2 (sequence #6)
- Leak Test (sequence #11, if applicable)
Results: Lab will generate test report with pre-test and post-test photos and observations
Mold Prevention
All products that contain natural materials such as paper, wood, straw fibers, and cotton must be packed with desiccant. FabFitFun will reject shipments that are delivered wet or exhibit visual signs of mold. This applies to pallets, carton boxes, packaging, and product. A mold prevention guideline is included in Addendum C section of this guidelines and should be shared with all factories.
Desiccants are highly recommended for all products shipping overseas to FabFitFun.
Purchase Order Overage
In order to allow FabFitFun to replace damaged products, Vendors must have the flexibility to manufacture and deliver an additional % of product overage at any time during production or after production. This figure will differ depending on category, based on known or anticipated damages dependent upon product materials, construction, packaging, and Vendor history.
Addendum A
FabFitFun Contact List and Addresses
FOR QUESTIONS ABOUT: | YOU SHOULD CONTACT: | PHONE / E-MAIL |
Factory Audits, Inspections, Testing, Compliance | Marisa Omsap Sr. Director of Quality & Compliance |
|
Factory Audits, Inspections
| Nick Alinan Manager of Quality Control | |
Factory Audits, Inspections | Mike Gregorio Analyst of Quality Control | |
Vendor Onboarding & Compliance | Jae Lam Sr. Manager, Vendor Compliance | |
Vendor Compliance, PPFR | Jamie Golub Coordinator, Vendor Compliance | |
Product Integrity & Regulations | Tina Blazer Technical Sr. Product Integrity Manager | |
Product Integrity & Regulations | Stella Chern Product Integrity Manager | |
Sourcing, Product Development & Packaging | Megan White Sr. Director of Sourcing & Product Development | |
Sourcing, Packaging | Kaitlyn Laukat Sourcing Coordinator | |
| Questions regarding ISTA testing and packaging | ISTA / Packaging email alias | istatesting@fabfitfun.com |
Sourcing | Diana Tran Sr. Manager, Sourcing | |
Sourcing | Megan Santoleri Sourcing Coordinator | Megan.santoleri@fabfitfun.com |
Sourcing | Sara Bischof Sr. Manager, Sourcing | |
Sourcing | Jessica Kremer Manager, Sourcing | |
General Sourcing & Compliance | Sourcing & Compliance email alias | sourcing-qc@fabfitfun.com |
Quality & Compliance | Quality Control, Vendor Compliance, & Product Integrity and Compliance email alias | us-compliance@fabfitfun.com |
Addendum B
Laboratory and Inspection firm Contact List
Company & Contact | Contact Information | Address |
Asia Quality Focus (Asia Inspections) |
Steven Li | | Shenzhen, China |
Linda Xie | | Shenzhen, China |
Camilo Tafurth | | Medellin, Colombia (US time zone) |
Sandra Huang | | Shenzhen, China |
Zoe Vo | | Ho Chi Minh, Vietnam |
Bureau Veritas, CPD (US & Non-Asia Inspection) |
Debra Kobler | 1-609-489-1003 debra.kobler@bureauveritas.com | BUREAU VERITAS CONSUMER PRODUCTS SERVICES
100 Northpointe Pkwy. Buffalo, NY 14228 |
TÜV Rheinland Group |
Haley Sprague Global Account Manager | 914-268-8861 Hsprague@us.tuv.com |
|
Maki Li Key Account Manager | Tel.: +852 3192 1305 | TÜV Rheinland Hong Kong Ltd.
3-4, 11/F., Fou Wah Industrial Building, 1016 Pun Shan Street, Tsuen Wan, N.T.,
Hong Kong |
Additional Contacts | See contact list | |
TÜV SUD
|
Michelle Mills Singh - Senior Business Development Manager
| Mobile: +1 (585) 825-8006
Michelle.Singh@tuvsud.com
| Consumer Products
TUV SUD America
|
S.E.A. Limited Laboratory |
Tyler Collins Assistant Candle Lab Supervisor | 614-888-4160 tcollins@sealimited.com | S.E.A. Limited Laboratory 7001 Buffalo Parkway Columbus, Ohio 43229 |
| QIMA |
Terri Olano – Senior Business Development Manager
| Office: +1 (888) 264-8988 x 114
Mobile: +1 (815) 751-4067
Terri.Olano@qima.com
| QIMA
Consumer Goods, North America
|
Addendum C
Mold Prevention Guideline
FabFitFun is committed to providing clean and mold free products to our customers. These guidelines are intended to minimize the risk of mold growing on products. During the various inspection processes, the finding of mold can result in a cancelled shipment, returns, or a percentage of goods to be destroyed.
- Raw material should be kept in low humidity (under 60% RH) and room temperature (25°- 30°C).
- A biocide could be used as a preventive measure.
- U.V. light treatment could be used as a preventive measure.
- A drying procedure should be in place for in between processes.
- A hygrometer/moisture meter could be used to check environmental conditions.
- Have a checkpoint during the product in-line production for moisture content
- Keep the production areas clean and remove dust and moisture.
- Have air circulated throughout the facility.
- Put a process in place to have checks made on humidity throughout the facility. Ideally it should be lower to approximately 30-50%.
- Use the proper amount of desiccant and place in appropriate places within the packaging and/or shipment containers. We recommend Micro-Pak® desiccants.
- Pallets must be dry before packing and loading onto a container.
It is important to allow all raw material and finished goods to dry within tolerance before packaging or shipping. Allow any wet or contaminated area to dry completely (usually 2 – 3 days) before beginning to rebuild, replace or return items to an infected area.
Products must not carry any foul odors. Any product that carries a strong odor cannot be accepted. Some customers may have allergies and any product with an odor will be returned at the Vendor cost.
Shipments that may present a health and safety danger to customers, employees, or inventory will cause FabFitFun to reject and return the shipment at your cost.
To minimize the risk from mold and moisture damage on merchandise, FabFitFun recommends that all applicable merchandise is packed with a
Micro-Pak® desiccant product. Micro-Pak offers anti-microbial products, package desiccants, and container desiccants. In order to get FabFitFun pricing for Micro-Pak® desiccant products please contact the below
info@micropackltd.com, and copy Jenny Cheung and Jessica Kwok. They are the main customer service representatives that will help with usage guidelines and instruction on ordering the proper Micro-Pak items for specific use.
Micro-Pak Ltd. (ex-warehouse Hong Kong)
Email:
info@micropakltd.com Tel: 852-2956 2991, Fax: 852-2956 0790, Contact Person: Ms. Maggie Cheng
Micro-Pak Ltd. Customer Service contacts
